Exchange Policy

All sales are final 
In the event that you are not happy with your purchase, you may get an exchange no refunds . Accidental orders are not valid for a  refund such as  “ making order by accident “  or  “ not what you expected “ or “shipping delay  “ . We carry all kinds of jewelry if your first item did not meet your expectations we can get you it or we can make it  . We carry 14k gold  10k , silver .925 and diamonds  .

For an exchange request Please Call customer support @ 909-685-9333 within 10 days about an exchange 📞
Customer support is available

Monday -Friday 12-8pm

Before you receive your exchange , our staff that is in charge of exchanges will inspect any returned items to check for wear and tear or misuse. We will not exchange items that have been worn or damaged. The product must be in new condition for you to receive your exchange .

Once an exchange is approved you are responsible for paying your own shipping costs for returning your item back to AB and J Jewelry . All items sent back to Ab and J jewelry Should be sent with fedex or ups with tracking & insurance . We don’t guarantee we will receive any returned items so choose a reliable shipping service and make sure you have your tracking number.

We are not responsible for any accidental repairs.

We are not responsible for Manufacturing repairs after 45 days. Please note All jewelry items are prone to wear and tear .

Eligible Repairs under 45 days .

Minor chain snaps & clasp repair

Minor Cubic zirconia stone replacement

Minor Diamond replacement. Note this will have a fee

There is no guarantee that the Jewelry will look the same after a repair.

We guarantee the authenticity of our “ 10k gold and 14k gold  “ Jewelry manufactured in highest quality available 

chains all come stamped “ 10k gold or 14k gold  and with manufacture stamp 

please use a jewelry cleaner to keep your jewelry looking nice and new at all times 

for durable wear and lifetime usage 

Gold prices are subject to change

prices are updated everyday due market Gold price and demand our prices can not be set 

gram weight is also subject to change as all pieces are made differently at times . 

Gram weight change / - 1 gram or + 1 gram 

Silver Authenticity

We guarantee the authenticity of our “ Silver .925 “ Jewelry manufactured in highest quality available 

chains all come stamped “ .925 " 

please use a jewelry cleaner to keep your jewelry looking nice and new at all times

 Silver does tarnish but the great news is a simple silver jewelry cleaner will get it to shine nice and bright again !

Silver prices are subject to change

prices are updated everyday due market price and demand our prices can not be set 

gram weight is also subject to change as all pieces are made differently at times . 

Gram weight change / - 1 gram or + 1 gram 

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Shipping Time

Please allow ab and j jewelry 4-6 business days for orders to ship . Custom items take up to 25 business days to make 

Approximate delivery on items including ab and jewelry processing time 4-7 business days

Custom items can take up to 30 days to deliver